FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW, 
ALL IN ONE PLACE.

From booking a service to ordering parts, understanding towing requirements or arranging returns, you'll find the answers here. And, if you can't find what you're looking for, our-friendly team is only a call or message away.

SERVICING & REPAIRS

How often should I service my trailer?

We recommend servicing your trailer at least once every 12 months or every 10,000 km, whichever comes first. If your trailer is used frequently, carries heavy loads, or is exposed to harsh conditions such as saltwater or off-road environments, more frequent servicing is recommended.


A regular trailer service may include:
– Replacing wheel bearings
– Inspecting brakes (if fitted)
– Checking tyres and tyre pressures
– Inspecting suspension and coupling components
– Testing lights and wiring
– Tightening fasteners and inspecting the chassis for wear or damage


Routine servicing helps keep your trailer safe, reliable, and roadworthy while reducing the risk of costly repairs. If you're unsure whether your trailer is due for a service, our team is happy to help.

Do I need to book a service?

Yes, we recommend booking your trailer service in advance to ensure we can accommodate your preferred date and time. Booking ahead also allows our team to prepare any parts that may be required for your service.

 

To make a booking, simply contact us by phone, email, or through our website. If you're unsure what service your trailer needs, our team will be happy to discuss your requirements and recommend the appropriate inspection or repairs.

Can you repair damaged or worn parts?

Yes! Our experienced team can repair or replace a wide range of damaged and worn trailer components. Whether it's wheel bearings, brakes, suspension, hubs, couplings, lights, wiring, jockey wheels, or other trailer parts, we'll inspect your trailer and recommend the safest and most cost-effective solution.

 

If a component cannot be safely repaired, we'll advise you on the best replacement options before any work is carried out. Our goal is to get your trailer back on the road safely and reliably.

Can I get a quote before coming in? 

Yes! We can provide a free, no-obligation quote before you visit. Simply contact our team with your vehicle or trailer details, along with a description of the work you need. If possible, include photos to help us assess the job.

 

While many quotes can be provided over the phone or via email, some repairs may require an inspection to accurately determine the work required. If that's the case, we'll let you know before proceeding with any repairs.

TOWBARS & FITTING

Do you fit towbars onsite?

Yes! We offer professional towbar installation at our workshop in Moorebank, NSW. Our experienced technicians ensure your towbar is fitted correctly, safely, and in accordance with the manufacturer's specifications.

 

Whether you've purchased a Carasel towbar or another brand we supply, we can install it for you. We recommend booking your installation in advance so we can reserve a convenient time and have all the required parts ready for your appointment. 

 

Do I need a specific towbar for my vehicle?

Yes. Towbars are designed to suit specific vehicle makes, models, and year ranges, so it's important to choose one that is compatible with your vehicle. Factors such as towing capacity, vehicle features, and the intended use can also determine which towbar is best suited to your needs.

 

If you're unsure which towbar is right for your vehicle, simply provide us with your vehicle make, model, year, and variant, and our team will recommend the correct option.

How long does a towbar fitting take?

Most towbar installations take approximately 1.5 to 3 hours. However, some vehicles are more complex and may require 6–8 hours to complete, particularly where additional components or more extensive installation work is involved.

 

If you're also having items such as vehicle-specific wiring, electric brake controllers, towing accessories, or other electrical components installed, the total installation time may also increase and can take up to 6–8 hours, depending on the vehicle and the work required.

 

When you book your installation, our team will advise you of the estimated fitting time based on your specific vehicle and the products being installed, so you'll know what to expect before your appointment.

Are your towbars Australian-made?

Yes! Carasel Towbars are 100% Australian made and a family-owned Australian manufacturer recognised for producing high-quality towing systems built for strength, reliability, and precision fitment. 

Do you offer mobile towbar fitting?

Absolutely. We understand life gets busy, which is why we offer mobile towbar fitting across Seven Hills and the Hills District. Whether you’re at home or work, our qualified team can install your towbar on-site, saving you time without compromising on quality. Simply get in touch to confirm your location and arrange a convenient installation.

TRAILERS & CUSTOM BUILDS

Do you make custom trailers?

Yes! We specialise in designing and manufacturing custom trailers built to suit your specific requirements. Whether you need a trailer for work, recreational use, or a unique application, our team can help design a solution that meets your needs.


From custom dimensions and layouts to specialised features and accessories, we can work with you to create a trailer that is practical, reliable, and built to last. Contact our team to discuss your requirements and we'll help bring your trailer idea to life.

What trailers do you manufacture?

We manufacture a variety of trailers designed to suit a range of uses, including box trailers, car trailers, flat deck trailers, tandem axle trailers, and fully custom trailer builds.


Our team can tailor trailers to your specific requirements, with options for different sizes, payload capacities, suspension setups, cage configurations, ramps, winch systems, and other accessories.


Whether you need a reliable trailer for everyday use, transporting equipment, vehicle recovery, trade applications, or something completely custom, we can work with you to create a trailer that meets your needs.

Can you upgrade or modify an existing trailer?

Yes! We can upgrade and modify existing trailers to better suit your needs. Our team can assist with a range of trailer modifications.

Do your trailers come with warranties? 

Yes! Our trailers are covered by a manufacturer's warranty against defects in materials and workmanship, giving you confidence in the quality and reliability of your trailer.
Warranty coverage applies to manufacturing faults and does not cover damage caused by misuse, overloading, accidents, incorrect maintenance, or normal wear and tear of components.


If you experience an issue with your trailer, our team is here to help. Simply contact us with your proof of purchase and details of the issue, and we’ll guide you through the warranty process.

PARTS, ORDERS & GENERAL ENQUIRIES

Do you ship parts Australia-wide?

Yes! We ship Australia-wide using trusted freight carriers. Shipping costs are calculated at checkout based on your location and the size of your order. Whether you're purchasing a towbar, trailer accessory, or a complete trailer, we'll ensure your order is securely packaged and delivered as quickly as possible.

 

For bulky items such as trailers, shipping costs and delivery arrangements may vary. If you're unsure, please contact our team for a freight quote before placing your order.

What brands do you carry besides Carasel?

In addition to our own Australian-made Carasel products, we stock and supply a wide range of trusted towing and trailer brands, including Hayman Reese, TAG Towbars, Trailboss, Rhino-Rack, ARK, REDARC, Elecbrakes,AL-KO, Manutec, Koyo and Yakima 

If you're looking for a specific brand or product, get in touch with our team, we're happy to help source the right solution for your vehicle or trailer.

What if i cant find my vehicle on the website?

If you can't find your vehicle on our website, don't worry! Contact our team with your vehicle's make, model, year, and any relevant details, and we'll help you find the right towbar or towing solution.

 

We may have a product that's not yet listed online, or we may be able to recommend a suitable alternative. Our team is always happy to assist in finding the best fit for your vehicle.

What’s the best way to reach the team? 

Our friendly team is here to help! You can contact us by phone, email, or through the contact form on our website. Whether you need advice on choosing the right towbar, checking stock availability, arranging an installation, or following up on an order, we'll be happy to assist.

We aim to respond to all enquiries as quickly as possible during business hours.

RETURNS & SHIPPING PAGE

How long will my order take to arrive?

Delivery times depend on the product and your location. In-stock items are typically dispatched within 1–2 business days. Standard delivery generally takes 2–7 business days for most metropolitan areas, while regional and remote locations may take a little longer.

If you've ordered a custom-made towbar or a special-order item, our team will contact you with an estimated lead time. Once your order has been dispatched, you'll receive tracking information so you can follow its progress.

Do you ship Australia-wide?

Yes! We ship Australia-wide using trusted freight carriers. Whether you're ordering a towbar, trailer parts, accessories, or other products, we'll ensure your order is securely packaged and dispatched as quickly as possible.

 

Shipping costs are calculated at checkout based on your location, while bulky items such as complete trailers may require a custom freight quote. If you have any questions about shipping or delivery to your area, our team is always happy to help.

How much is shipping?

Shipping costs vary depending on the size and weight of your order, as well as your delivery location. Your shipping cost will be automatically calculated at checkout before you complete your purchase. 

Will I get tracking for my order?

Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking details (where available), so you can monitor your delivery every step of the way.
If you haven't received your tracking information or need an update on your order, please contact our team and we'll be happy to assist.

What is your returns policy?

We want you to be happy with your purchase. If you need to return an item, please contact our team within 14 days of receiving your order so we can assist you with the process.
Returns due to change of mind are accepted within 14 days and are subject to a 20% restocking fee. Items must be returned in new, unused condition and in their original packaging. Return freight costs may also apply and are the responsibility of the customer unless the item is faulty or incorrect.


Custom-made, modified, or special-order items may not be eligible for return.


For warranty claims, faulty products, or items received incorrectly, our team will work with you to resolve the issue as quickly as possible.

How do I start a return?

To start a return, simply contact our team with your order number, details of the item you would like to return, and the reason for the return.


Our team will review your request and provide the next steps, including any return instructions required. Please do not send items back without contacting us first, as this may delay the processing of your return.


Once your return has been received and assessed, we will advise you of the outcome and any applicable refund, exchange, or replacement options.
 

Are Carasel products covered by warranty?

Yes. Carasel products are backed by a lifetime manufacturer's warranty against defects in materials and workmanship, giving you confidence in the quality and reliability of your purchase.


Warranty coverage may vary depending on the product, and it does not cover damage caused by misuse, incorrect installation, overloading, accidents, or normal wear and tear. If you believe your product has a warranty issue, simply contact our team with your proof of purchase and we'll guide you through the warranty process.

What about warranties for other brands you stock? 

All of the brands we stock are covered by their respective manufacturer's warranty. Warranty periods and coverage vary depending on the brand and product.


If you experience an issue with a product purchased from us, simply contact our team with your proof of purchase and details of the problem. We'll help assess the issue and guide you through the manufacturer's warranty process to ensure your claim is handled as smoothly as possible.

THE JOURNEY WITH A CONVERSATION.

Whether you're towing a caravan, trailer, boat or work equipment, our team is here to help you choose the right solution. With 70 years of Australian experience, we'll get you on the road with confidence.

TALK TO OUR TEAM